The biggest delay in providing excellent service to our customers is the lack of the customer being prepared for the process. Many arrive without the proper paperwork, have paperwork not filled in, or do not bring proper ID.

Our What to Bring page is a good resource for applicants to review before arriving.

99% of the applicants will need to bring 3 copies(completely filled out of course). Why do you ask? One copy is for us, one copy is for you and one copy goes to the employer or agency if requested.

Proper photo identifications is another area that creates questions. Our Identification page clearly shows what proper identification means. If you are bringing a minor without ID there are steps you can take to prove identity.

With your preparation, we can streamline the process and have you completed in just five minutes!

If you have any questions about the Live Scan process, please give us a call at 661-294-8048

Did you know that if you submit an applicant for an FBI check with Live Scan that you must provide that applicant with notice?

Agencies authorized to submit fingerprints and receive FBI identification records must provide written notification to the individuals fingerprinted that the fingerprints will be used to check the criminal history records of the FBI. The officials making the determination of suitability for licensing or employment shall provide the applicants the opportunity to complete, or challenge the accuracy of, the information contained in the FBI identification record. These officials must also advise the applicants that procedures for obtaining a change, correction, or updating of an FBI identification record are set forth in Title 28, C.F.R., § 16.34. Officials making such determinations should not deny the license or employment based on information in the record until the applicant has been afforded a reasonable time to correct or complete the record, or has declined to do so.

If agency policy permits, the officials may provide you with a copy of your FBI criminal history record for review and possible challenge. If agency policy does not permit it to provide you a copy of the record, you may obtain a copy of the record by submitting fingerprints and a fee to the FBI.

If you decide to challenge the accuracy or completeness of your FBI criminal history record, you should send your challenge to the agency that contributed the questioned information to the FBI. (local or state law enforcement agency)Alternatively, you may send your challenge directly to the FBI. The FBI will then forward your challenge to the agency that contributed the questioned information and request the agency to verify or correct the challenged entry. Upon receipt of official communication from that agency, the FBI will make any necessary changes/corrections to your record in accordance with the information supplied by that agency. (See 28 CFR 16.30 through 16.34.)