FAQ
FAQ
Have questions? We have the answers that will help you get through the process quickly!
What to bring
What is the Proper Identification?
What are the Fees?
Fees depend on the level of service required.
The ORI# on the “Request for Live Scan” application has specified the “Level of Service” for your background check. The Department of Justice (DOJ), FBI, CA Child Abuse Index and Dept. of Social Services fees that are required for some applicants are NON-NEGOTIABLE. Level-of-Service fees are set by the respective agencies, NOT by California Fingerprinting Authority.
If your school, business, or agency is looking to set up an account, please contact our office via the email link below.
WHY DOESN’T MY EMPLOYER OR AGENCY PAY THE FEES?
Many employers do cover the cost of fingerprinting. Typically, when Live Scan fingerprinting for a professional or personal license, you will be responsible for all fees unless the agency collects those fees as part of your licensing application.
Also, many times, employers or agencies have a billing number that covers the cost of the Level of Service fees for either the DOJ Fees or FBI Fees but not the rolling fees. This billing number is indicated by a six-digit number located on your Request for Live Scan form in the billing number section.
Please verify with your employer or agency if they pay or possibly reimburse for the fees associated with fingerprinting. Please check with us to see if your employer or agency has an account.
How Long will it take?
With parking conveniently at our door, once it's your turn, we'll have you processed within 5 to 10 minutes if you have filled out your forms ahead of time. If you are in a hurry and would like to make a call-ahead appointment, please make sure to call before you come in, and we will take care of you when you walk in.
When will I get my results?
The DOJ electronically sends the results to your employer or requesting agency within 8 to 72 hours after fingerprinting unless the agency to which your prints were submitted requires an additional review. Please note: Santa Clarita Live Scan does not receive your results.
If an applicant’s fingerprints match fingerprints in the database, a manual review by a technician is initiated. This manual process may take an indeterminate amount of time. Again, it’s important to clarify again that Santa Clarita Live Scan does not control this process.
Alternatively, you may check your status by visiting this link. Please ensure you have your ATI# (located at the bottom of your Live Scan form) and your date of birth. You will need both your ATI number and birth date available.
If your record shows “completed,” then the requesting agency has received its response. If it shows that it’s “in process,” then you must wait until the record shows “completed.” The DOJ controls when the results are submitted to the requesting agency. For any questions, please reach out directly to the requesting agency, school district, or business entity. It’s important to emphasize again that Santa Clarita Live Scan solely facilitates the fingerprint submission process and does not have access to the records. Only the requesting agency possesses the authority to access and manage the results.
EXTENSIVE DELAYS: Please be aware that your clearance could be extensively delayed (for up to 30 days) for any of the following reasons:
If your year of birth is prior to 1945
If you have an arrest record.
CCW DELAYS/FIREARMS DELAYS
We have noticed a delay in processing the Firearms Index checks due to the number of records the DOJ is receiving and the need to process those records manually. You will note that the DOJ/FBI processes quickly and that the Firearms will show in progress. Once this shows “completed” your requesting agency will have the results. To monitor this process, please visit our Results Page. You will need to enter your ATI# (located at the bottom of your Live Scan form) and date of birth. If you have any questions. YOU MUST CONTACT THE REQUESTING AGENCY. We DO NOT receive the results and WE DO NOT control the time this process takes, it is up to the DOJ.
What happens if I receive a rejection notice?
If you receive notification from the DOJ that your information or fingerprints are unacceptable, bring the notification letter with you, and the California Fingerprinting Authority will resubmit your prints. Most customers are aware at the time of fingerprinting if they are subject to rejection for poor quality. Resubmission from other Live Scan facilities will be charged our Rolling Fee. If rejected because of poor quality on the second attempt, the applicant agency must request a name check.
How long does the DOJ keep offenses I committed on my record?
The simple answer is until you turn 100 years old. The DOJ is required by law to record the summary arrest, detention, disposition, and personal identification information when submitted by a law enforcement agency or court of this state.
How do I obtain background checks for my employees?
California law authorizes certain governmental and private organizations to conduct criminal offender record information background checks to help determine the suitability of a person applying for a license, employment, or a volunteer position working with children, the elderly, or the disabled. Law enforcement agencies, public and private schools, non-profit organizations, and in-home supportive care agencies are some of the organizations authorized to conduct these fingerprint-based background checks.
We offer assistance in setting up Applicant Agencies including Santa Clarita school contractors or Santa Clarita school vendors wishing to do business with any of our school districts.
I forgot to request an FBI check for my applicant or other mistakes on the Live Scan form?
You (or the applicant) will need to be fingerprinted again. All fees will be charged and have to be remitted the second time.
Mobile Services
Yes! We provide mobile, on-site Live Scan fingerprinting services to Santa Clarita and beyond. Our technicians can fingerprint 35 to 1000 or more. Minimums do apply. Please email us your RFQ/RFP or company information.
Do you do other investigative services?
No, but we recommend Endeavor Group for all your needs. Please click here
How can I obtain a copy of my criminal history record?
Individuals have the right to request a copy of their own criminal history record from the Department to review for accuracy and completeness. To receive a copy of your personal criminal history record, you must fill out a Record Review Live Scan Form, which is available here. Bring this form, photo I.D. and payment with you.
What happens when an employer says i didn’t pass the background check?
Pursuant to Penal Code section 11105 (t), if an adverse employment, licensing, or certification decision is made based on the results of the criminal history background check, the applicant agency must provide a copy of those results to the applicant immediately.